Part of Your Team

"As heartbase's Director of Clinical Application Training & Support Services, it is my goal to ensure that our clients have a thorough understanding of not just the heartbase software, but the ever changing landscape of registry requirements and best practices as well. I am a Registered Nurse with 25 years of experience, and have been helping heartbase clients since 2000.

Our US-Based Support staff is accessible by phone or via email, and takes great pride in providing timely and effective solutions to client requests. From assistance during a rapidly approaching data deadline, to educational sessions or customization, our support staff will be at your side every step of the way.  

In order to best equip your team with the resources that they need, we have created an extensive library of training videos and reference documents, as well as a monthly newsletter and frequent communication on important items, all included free of charge with your heartbase license. Users will also have access to the full curriculum of heartbase user classes and educational webinars. These complimentary sessions, are offered every month to ensure that your team is provided with the hands-on service to ensure their excellence with the hbCOR software. 

While we hope that your team will find these training resources to be useful tools, they are never meant to replace the help that myself, or the other heartbase support staff can provide. Please reach out to us if there's anything you need - we look forward to working with you!"

- Carmen Ernst RN, BSN | Clinical Application Training & Support Specialist

heartbase Support Line: Dial 773.267.7400 to reach the general heartbase support line. A heartbase representative will answer your call, and route your request to the available support team member best suited to answer your request.

Email Requests: Send any support requests to to reach the heartbase support email service. Upon receipt of your email, a support ticket will be created, and a heartbase team member will be assigned to assist you.

Heartbeat Newsletter: The heartbase newsletter is sent the first week of every month and includes important updates on new registry versions, upcoming training classes & special sessions, a calendar of events, previews of new heartbase software features, and "A Glass a Day," our monthly wine recommendation column from heartbase Director of Project Management, Michael Lizer!

Email Requests: The hb Knowledgebase is heartbase's online learning portal, featuring reference documents, online video tutorials, an interactive calendar, and registration links for all upcoming heartbase classes and Events.

Meet the Senior Members of Your hbAnalytics Team

Nicholas Gawrit - MBA, Founder & President

Nicholas Gawrit started heartbase with the goal of providing innovative and clinically intuitive data collection solutions for hospital systems nationwide. 

Carmen Ernst - RN, BSN, Clinical Application Training & Support Specialist

Carmen has been working with cardiac registry data for over 25 years. With a strong clinical background as an RN, she provides unparalleled knowledge of both the heartbase platform and associated registries.

Woosoo Chun- Customer Support Specialist, HPM Extract Manager

Woosoo has worked for heartbase for over 8 years managing the GWTG & CMS/TJC registries along with other registry support. Woosoo has handled the maintenance and development of the HPM Coding & Financial Import at CommonSpirit Health.

Paul Hamberg - Senior Report Writer

Paul is heartbase's Senior hbAnalytics Developer and leads all CommonSpirit Health & heartbase training. With over 12 years of CV Data Experience, Paul provides expertise through his years as a hospital CV report writer and Registry Data Manager.

Michael Lizer- Director of Project Management

Michael will work with your team to understand the unique needs of your facility, and design a project plan best suited to achieve those goals. Michael is a certified Sommelier, and issues a wine recommendation in our monthly newsletter.

Mike Homuth- Director of IT

Mike has over 15 years of experience working with hospital IT departments to maximize interoperability between hospital systems, and create secure database implementation and maintenance protocols.